Refund policy

Returns

Due to the perishable nature of our products and the fact that every cake is made to order, we do not accept returns.

Please inspect your order upon collection or delivery. If there is an issue with your order, notify us as soon as possible so we can assess the situation and work towards a fair resolution.

Cancellations

Because each cake is custom-made specifically for your order, cancellation charges apply once work has begun.

  • More than 7 days before collection/delivery: Eligible for a full refund of any payments made, less any non-refundable booking deposit (if applicable).
  • Within 7 days of collection/delivery: Refunds cannot usually be provided, as ingredients will have been purchased and production will have commenced.
  • Once your cake has been collected or delivered, the order is considered complete.

Refunds

Refunds may be considered if:

  • You receive the wrong cake.
  • Your cake is significantly different from the agreed design.
  • The product is of unsatisfactory quality.
  • There is evidence of a manufacturing fault.

To request a refund, please contact us within 24 hours of receiving your order and provide:

  • Your name
  • Order number
  • Clear photographs of the cake
  • A description of the issue

Where appropriate, we may offer:

  • A partial refund
  • A full refund
  • A replacement cake (where time allows)
  • Store credit

Refunds are assessed individually and will be processed using the original payment method where applicable.

Damage After Collection

Once a cake has been collected by the customer or accepted by the recipient, responsibility transfers to the customer.

We cannot offer refunds or replacements for damage caused by:

  • Incorrect transportation
  • Failure to follow our storage instructions
  • Exposure to heat or direct sunlight
  • Accidental damage
  • Mishandling after collection or delivery

We are happy to provide advice on transporting and storing your cake safely.

Delivery

If we deliver your cake, responsibility remains with us until the cake has been handed over to you.

Please inspect your cake at the time of delivery. Any concerns should be reported immediately.

Allergies

Our kitchen handles milk, eggs, wheat (gluten), soy, nuts, peanuts and other allergens.

While every effort is made to prevent cross-contamination, we cannot guarantee that any product is completely free from allergens.

Customers are responsible for informing us of any allergies before placing an order.

Customer Satisfaction

We want every customer to love their cake. If something isn't right, please contact us as soon as possible. We are committed to resolving genuine concerns fairly and in accordance with your rights under UK consumer law.

Contact Us

If you have any questions about this policy or your order, please contact us through the contact form on our website or via our social media pages.